Not sure if I had posted previously about my frustration with Snapfish... It is a film developing website that has fantastic prices and relatively simple tools for editing. I have been a very loyal - VERY LOYAL - customer for several years. Lately, over the past say - 6 months, though - my frustration has grown. Website technicalities, print quality issues, slower turn-around-times for delivery. Their customer service was/is excellent and they were always quick in responding and very apologetic.
Screwing up our Christmas Card pictures was pretty much my last straw... but their prices! $.09 a print! Crazy cheap and I order about 200 prints a month.
But then when the website was timing out while I was trying to upload anywhere from 50 to 350 pictures at a time, I couldn't take anymore.
I sent them a very polite, very direct email about how, after about 8 years of loyalty, I was fed up. I explained, in clear detail, where I was having issues and why I had had it and was leaving the site. ("Leaving" really only means that I am no longer uploading and ordering from them, I am not going to any extremes and canceling my account or anything.)
Their response? Maybe I should "delete my cookies and reboot". Or something along those lines. It was pitiful. It was the nail in the coffin.
So - here I am, loading up my April, 2009 pictures at Shutterfly.
Shutterfly was my first film developing website and I still have my account there so it didn't take much work but I do seem to recall not being a fan of their editing capabilities and they do cost about $.06 more per print - that could add up...
I'll see how it goes. I am open to suggestion, though, if you, too, are a picture-taking fool like I am... but just can't wrap your mind around "saving them to file" and not printing and putting them in frames and albums...
I have so many albums, so may frames, so many collages and magnets and photobooks. I love them all!!
UNTAMED TOUR ON SALE TODAY!
5 years ago
2 comments:
I'm a big fan of Kodak Gallery, both the online version (which granted, I pay for) and their prints. Same price as Shutterfly, so it's more expensive than Snapfish and some others, but I don't order nearly as many prints as you do.
You actually print out your photos??...(insert Kimmy laughing here....) You don't just leave them in about 2000 folders on your laptop?
Post a Comment